Our mystery shoppers provide assessments from the point of view of an industry specialist rather than of a typical customer. Our mode of operation removes the usual “eye service” factor of most employees to impress their boss by being more effective on the job when the boss is present. We come into your organization without notice to your members of staff but with the notice of the overall boss, especially when he/she is not around. We introduce ourselves as clients to your members of staff, especially those in customer service desk in order to properly assess their performance. Then we will write and compile our report which would be submitted to the management, indicating areas that need improvement in effectively managing your company’s customer services and give recommendations as applicable.
Highlights of the mystery shopper programme are below
A. We provide periodic reports and statistics to enable you to track customer service performance.
B. We monitor your customer service by visiting nominated outlets at an agreed frequency.
C. We extend your quality assurance programme to the intangible elements of your customer service.
D. We help you to look at your business through the eyes of your customers.
E. We help you ensure all your outlets are giving a consistent level of customer service.
F. We help you spot any employees who may be driving your customers away.
G. We check the service provided by each branch against your laid-down customer service standards.
At Trupurpose, we provide consultancy services and assist Micro, Small and Medium Enterprises (MSME) to prepare bankable feasibility reports and business plan
assist applicants to prepare CVs that stands out from the many CVs human resource managers and recruiters receive when recruiting.