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Deadline: April 30, 2025
- Remote
- Ibadan
- 80000
Job description
Location: Remote
Salary: ₦80,000 – ₦100,000
Female/Male; 25 – 30 years old; HND/Bachelor’s Degree qualification; Active listening & effective communication skill; MUST have a PC (Personal Computer); MUST have at least 2 years post service work experience in Customer Service, preferably in a financial institution; Ability to work with minimal supervision; Work experience in the fintech industry is an advantage; Empathy; Customer service-oriented; Proficiency in Microsoft Office Suite; Teachable.
Job responsibilities
- Respond to inquiries from customers
- Provide detailed information on product & services to customers
- Communicate with customers across various channels
- Acknowledge & resolve customer complaints
- Escalate issues to the appropriate staff in the organization
- Ensure customer satisfaction & ensuring professional customer support.
Skill required
Proficiency with MS Word, Good phone handling skills/etiquette, Effective Communication Skills; Customer Service Skills